Refund policy

🔁 Refund & Returns Policy — MerchLuxx

We stand behind every product we ship. If something’s not quite right, we’ll make it right — fast, fair, and hassle-free.

🗓 Return Window

You can request a return within 30 days of receiving your item.

✅ Eligibility

To qualify for a return:

Item must be unused, unworn, with tags, and in original packaging
You’ll need a receipt or proof of purchase

📦 How to Start a Return

Contact our support team at merc hluxxjewelr y@gmail.com. Returns should be sent to: MerchSales LLC 7000 Hadley Rd #1178 South Plainfield, NJ 07080

Once approved, we’ll send you a return shipping label and instructions. Note: Items sent back without prior approval won’t be accepted.

🧾 Refund Timeline

Once we receive and inspect your return:

You’ll be notified of approval status
If approved, refunds are processed to your original payment method within 10 business days
If it’s been more than 15 business days, contact us at merchluxxj ewelry@gmail.com

🚫 Non-Returnable Items

We cannot accept returns on:

Perishables (food, flowers, plants)
Custom or personalized items
Beauty/personal care products
Hazardous materials (flammable liquids/gases)
Sale items or gift cards

Questions about a specific item? Reach out — we’re happy to clarify.

🔄 Exchanges

Need something different? The fastest way is to return your item and place a new order once your refund is approved.

🇪🇺 EU Customers

If your order ships to the European Union, you’re entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days for any reason. Items must be unused, with tags, and in original packaging.

🛠 Damages & Issues

Please inspect your order upon arrival. If it’s damaged, defective, or incorrect, contact us immediately so we can make it right.

📬 Response Time

We typically respond within 24 hours. Reach us anytime at merchluxxjewelry@gmail.com